Home Course Business Business Commnication

Business Commnication

Course Overview

CBP™ Professional-Business Communication focuses on building effective business communication skills, through training in the use of the most successful and effective strategies to reach the stage of mastering communication skills so that these skills will become instilled into his personality and gradually affect his behavior.


This program is important for anyone who wants to develop effective communication skills, especially in the business environment, in order to maximize the benefit of the communication.


The program also aims to provide trainees with the best practices and professional skills necessary to rise to the highest international standards of quality. It equips the business professional with the best communication practices and develops business communication as a discipline, enabling them to determine the effective way of communication with each potential client.


Course Objectives

The CBP™ Professional-Business Communication training program aims to prepare trainees, especially those who have recently joined the work environment. The program provides the trainees with the most important tips and principles that help to achieve a successful and effective communication in the workplace, and refines their skills by introducing them to the latest methodologies that allow them to reach the most of their capabilities. The course objectives are as follows:


  • Build successful communication strategies to overcome all forms of communication discomfort
  • Solving conflicts of opinion or conflicts during professional communication.
  • Develop oral communication and presentation skills.
  • Develop professional writing skills in business.
  • Develops telephone communication skills to accomplish business.

Course Outcomes

At the end of this program, the trainee will be able to:

  • Defines what is meant by professional communication.
  • Concludes the foundations of professional communication.
  • Identifies potential barriers to effective communication.
  • Limit successful strategies to overcome those obstacles and constraints.
  • Compare verbal and non-verbal communication.
  • Infer the basic requirements for effective communication.
  • Describes the basic elements of writing official letters at work.
  • Explains the importance of target audience analysis in achieving effective communication.
  • Identifies key elements of message structure in a typical manner.
  • Evaluates the role of written communication.
  • Conclude the advantages of effective written communication.
  • Formulates creative persuasive writing.

Who Should Attend?

This course is recommended for business leaders, senior executives, managers, supervisors, Front-line workers and other professionals who wish to specialize in the business communication – Business segment.


Course Language Delivery

This course is delivered in English Language by certified CBP™ trainers.



This course requires that students meet the following prerequisites:

  1. The candidate must have a commitment to the pursuit of
  2. The candidate must have completed a high school or secondary school diploma or similar educational
  3. The trainer must be a CBP™ at ATP accredited training center or a candidate to be a CBP™.


What you will receive

Students will receive an official course manual for post class reference and review.


Certification Preparation

In this course you will be provided with a set of basic information and skills required to conduct effective business communication. The Certified Business Professional (CBP™) certification prepares business professionals by introducing them to the best business communication methodologies and concepts, developing their business skills and providing them with appropriate tools and skills through diverse written and practical exercises, real-life examples and scenarios.


International Certified Business Professional Exam – Business Communication

This module prepares candidates to take the Certified Business Professional exam – CBP™ C50-510



You need also to complete the following courses to obtain Certified Manager Certification.

  • CBP™ Leadership Series
  • CBP™ Sales Series
  • CBP™ Business Etiquette and Professionalism Series
  • CBP™ Customer Service Series


Hourly Schedule

Day 1

9:00 AM - 12:00 PM
Introduction to Business Communication
• What is Business Communication? • A Business Communication Model • Encoder/Decoder Responsibilities • Medium vs Channel • Barriers to Communication • Strategies for Overcoming Barriers • Feedback • Some Final Questions • Verbal vs Non-verbal Communication.

Day 2

9:00 AM - 12:00 PM
Structuring Business Communication
• Communication Basics • Defining your Message • Analyze your Audience • Structuring your Message.

Day 3

9:00 AM - 12:00 PM
Developing a Business Writing Style
• Roles of Written Communication • Good Written Communication • Communication Checklist • Develop an Effective Writing Style.

Day 4

9:00 AM - 12:00 PM
Types of Business Writing
• Letter and Memo Formats • Business Letters • Letter Format Styles • Business Memos • Good News and Persuasive Correspondence • Positive Messages • Persuasive Messages • Managing Report Writing • Parts of Report • E-Mail Communication • Sending an E-Mail • E-Mail Basics • Use Sensory Language • Confidentiality and Copyright Clause • Netiquette • Online Communication.

Day 5

9:00 AM - 12:00 PM
Writing for Special Circumstances
• What is Tactful Writing? • Rules to Tactful Writing • Writing a Bad News Letter • Why the Need for Persuasive Writing? • Strategies for Persuasive Writing • Writing a Persuasive Letter.

Day 6

9:00 AM - 12:00 PM
Developing Oral Communication Skills
• Guidelines for Effective Oral Communication • Planning • Key components to Enhance Oral Communication • Elements of Good Oral Communication • Principles of Effective Speeches • Speech Styles or Delivery Formats • Active Listening and Observation.

Day 7

9:00 - 12:00 PM
Doing Business on the Telephone
• Telephone Etiquette • Answering the Telephone Courteously • What to Tell the Caller • Handling Rude or Impatient Callers • Screening Calls • Taking Messages • Telephone Fundamentals • End Conversation Gracefully • Checking Messages and Returning Calls

Day 8

9:00 AM - 12:00 PM
Non-Verbal Communication
• Importance of Non-Verbal Communication in Business • Body Language • Physical Contact • Physical Distance • Presenting a Professional Image • How the Business Environment affects Communication.

Day 9

9:00 AM - 12:00 PM
Developing Effective Presentation Skills
• The different types of Presentations • Informative Presentation • Persuasive Presentations • Goodwill Presentations • Presentation Anxiety • Appropriate Attire for Presentations • Consideration of Context and Culture • Critical Points when Preparing for a Presentation • Simple Techniques for Using Visual Aids • What is a Visual Aid? • Tips for Preparing and Using Visual Aids • The importance of the use of Technology in a Presentation • The importance of a Presentation Checklist • What to include on the Checklist.

Day 10

9:00 AM - 12:00 PM
Conflict and Disagreement in Business Communication
• Understanding Conflict • The role of Values • Conflict Resolution Value • Conflict Resolution Styles • Selecting a Conflict Resolution Style • Conflict Resolution Strategies • Active Listening • Tips for Active Listening • Before Listening • During Listening • The Manager’s Responsibilities – Mediation • Cross-cultural Challenges • Responsibility of the Cross-Cultural Communicator

Important Links

Course Categories
  • Course ID: MTC0009

Share this course on

Share on linkedin
Share on twitter
Share on facebook
Share on whatsapp
Share on email




May 27 - 31 2024


5 Days
All Day

Courses Types

On Place


Saudi Arabia - SA
Saudi Arabia - SA

City 2

Dubai - UAE
Dubai - UAE
Tags: Advanced
Mosook Training Co.


Mosook Training Co.
+966 55 659 3176

Course Registration