Home Course Business Conflict Management

Conflict Management

Course Overview

Conflict is difficult to define, because it occurs in many different settings. The essence of conflict seems to be disagreement, contradiction, or incompatibility. Thus, CONFLICT refers to any situation in which there are incompatible Goals, Cognitions, or Emotions within or between individuals or groups that lead to opposition or antagonistic interaction.


The CBP Business Improvement Series-Conflict Management course will increase your knowledge and ability to:


Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department.


Course Objectives

  • Review the main types of conflicts and their causes
  • Explain the four typical methods of conflict resolution
  • Perform the basic steps to resolve conflicts
  • Apply conflict prevention techniques before it occurs
  • To deal with all types of people professionally, such as dealing with an angry or difficult grumbling person


Course Outcomes

At the end of this training program, you will be able to:

  • Separate the causes of the conflict
  • Explain the types of conflict
  • Analyze conflict conditions in order to defuse it
  • Act professionally with all styles of clients, colleagues and managers


Who Should Attend?

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line employees.

Course Language Delivery

This course is delivered in English Language by certified CBP™ trainers.



This course requires that students meet the following prerequisites:

  1. The candidate must have a commitment to the pursuit of
  2. The candidate must have completed a high school or secondary school diploma or similar educational
  3. The trainer must be a CBP™ at ATP accredited training center or a candidate to be a CBP™


What you will receive

Students will receive an official course manual for post class reference and review.

Certification Preparation

In this course you will be provided with a set of basic information and skills required to conduct effective business practices. The Certified Business Professional (CBP™) certification prepares business professionals by introducing them to the best conflict management methodologies and concepts, developing their business skills and providing them with appropriate tools and skills through diverse written and practical exercises, real-life examples and scenarios.

International Certified Business Professional Exam – Conflict Management

This module prepares candidates to sit for the Certified Business Professional exam – CBP™ B12-201



You need also to complete the following courses to obtain Certified Manager Certification.

  • CBP™ Dynamic Decision Making
  • CBP™ Motivating Employees
  • CBP™ Secrets of Management Success
  • CBP™ Leading through Change


Hourly Schedule

Day 1

9:00 AM - 11:00 AM
Understanding Conflict
• Objectives • Introduction • Reasons for conflict • Two types of conflict • Rational versus emotional orientation • Detached engagement

Day 2

9:00 AM - 11:00 AM
The Basic Steps of Conflict Resolution
• Objectives • Four typical approaches to conflict • The ABCD’s of conflict resolution • Getting buy-in • Consensus • Do it

Day 3

9:00 AM - 11:00 AM
Listening Skills
• Objectives • How to listen effectively • Obstacles to listening • Asking questions • Assess your listening skills • Listening practice

Day 4

9:00 AM - 11:00 AM
Communication Skills That Support Conflict Resolution
• Objectives • Establish credibility and trust • Communicating feelings • Confrontational language • The escalation process • Positive language

Day 5

9:00 AM - 11:00 AM
Handling Challenging Personalities
• Objectives • Conflict denial • Uncooperative person • Angry hothead • Confronting when intimidated • Dealing with defeat • Challenging personality practice

Day 6

9:00 AM - 11:00 AM
Handling Specific Situations
• Objectives • Dealing with your boss or upper management • Dealing with a co-worker or peer • Dealing with team conflict • Dealing with an employee you supervise • Dealing with a customer or client • Case studies

Important Links

Course Categories
  • Course ID: MTC0012

Share this course on

Share on linkedin
Share on twitter
Share on facebook
Share on whatsapp
Share on email




Nov 20 - 24 2022


9:00 am - 11:00 am

Courses Types

On Place


Saudi Arabia - SA
Saudi Arabia - SA

City 2

Dubai - UAE
Dubai - UAE
Tags: Advanced
Mosook Training Co.


Mosook Training Co.
+966 55 659 3176

Course Registration